FAQ

Yes. As long as you hold a valid Hong Kong Identity Card (including non-permanent HKID) and have the legal right to work in Hong Kong (e.g., hold a valid work visa or dependent visa), you can register. Under "Special Approval Cases", our team will review the work eligibility documents you submit.

If verification fails (e.g., a blurry photo or incomplete documents), our team will contact you via WhatsApp and clearly state the documents you need to resubmit.

Facial recognition is part of our identity verification process to ensure that the applicant is the same person as on the ID card provided, thereby protecting all users (including you and Hirers) and preventing account misuse.

You are responsible for ensuring your personal information is accurate at all times. You can update your mobile phone number in the "My Page" and "Profile" section of the platform. For security reasons, customer support cannot update your phone number for you. If you are experiencing technical issues while trying to update it yourself, please contact customer support for assistance.

You can proactively contact our team to provide your updated work visa as soon as you receive it. Please be aware that if a valid new visa is not provided before the expiry date, your account will be suspended.

If you detect any unauthorized login activity or suspicious notifications, you must immediately report it to our platform. We will take immediate action, such as freezing your account, and assist you in restoring it after verifying your identity.

Strictly prohibited. Each user may only register one account, and you are strictly forbidden from lending, transferring, or otherwise allowing others to use your account. This behavior (including account sharing or trading) is a serious violation, and your account will be immediately and permanently banned upon discovery.

Please contact our customer support team via WhatsApp to make a request. Our team will first verify your identity and check if you have any upcoming jobs, pending payments, or unresolved disputes. You must first cancel all matched future jobs yourself. We will explain the consequences of deactivation (e.g., loss of work history) and process it upon your final confirmation.

Absolutely not. This behavior is called "Disintermediation" and is a serious violation of the platform's terms. If you accept off-platform work, you will immediately lose all protections provided by the platform, including the Hirer's mandatory employee compensation insurance, our payment protection, and your work record. Once discovered, the relevant accounts (both Worker and Hirer) may be suspended or permanently terminated.

The "Watchlist User Tracker" is an internal management tool used by our team to follow up on high-risk cases (e.g., repeat offenders, users with potential issues). This is an internal document, and you will not be informed if you are on it. As long as you comply with the platform's Terms of Service and maintain good work performance and attendance, you do not need to worry.

This penalty is calculated strictly based on the 24 hours preceding your "scheduled work start time." For example, if your job starts on October 22 at 10:00 AM, and you cancel at or after 10:00 AM on October 21, it is considered a cancellation within 24 hours and will result in a 3-day account suspension.

The Terms of Service state that a cancellation within 24 hours will lead to a 3-day account suspension. If you violate this rule due to an emergency (such as illness), you should immediately file an appeal via the appeal channel (email cs@workingbird.com.hk) and submit relevant proof (e.g., a doctor's note). We will review your case, and the platform reserves the right of final decision.

Yes. The Terms of Service clearly state that if this situation (cancellation within 24 hours) occurs twice within one calendar month, your account will be permanently banned.

If you fail to cancel a job in advance and do not show up (i.e., "No-show"), the consequences are very serious. For the first no-show, your account will be suspended for 14 days. If a second no-show occurs within the same calendar year, your account will be permanently banned.

If you dispute any decision regarding late arrivals, cancellations, or no-shows, you should submit the relevant information and supporting documents via email to cs@workingbird.com.hk. We will review each case individually, and the platform reserves the right of final decision.

Yes. When we process an account deactivation or cancellation, we will ensure that all pending payouts or disputes are settled first.

Of course. You can browse and apply for jobs in any area at any time, as long as it suits you.

Some jobs may require a higher rating. Please maintain a good attendance record and work performance to improve your rating and unlock more job opportunities.

Our team reviews job advertisements and checks if the wage complies with the Hong Kong Minimum Wage Ordinance. If a violation is found, the job will be cancelled, and the Hirer will be notified to correct it.

This situation is very rare, but if it occurs, it is usually because the Hirer's account has a serious issue. For example, if the Hirer is overdue on payments to the platform, our Accounts Receivable department will suspend their account and cancel all of their upcoming jobs.

You must immediately notify our team in the dedicated WhatsApp group for that job. Our team monitors your check-in status in real-time and will assist you with manual processing or provide a solution to ensure your work hours are accurately recorded.

You must submit a "Correction Request" on the platform as soon as possible after your shift ends. You will need to fill in your actual clock-out time, and we will forward the request to the Hirer for confirmation.

According to our policy, if a T8 pre-warning is issued during work hours, the Hirer must arrange for you to leave the workplace as soon as possible within the two-hour pre-warning period (Pre-T8). You should immediately confirm with the Hirer and our team in the job's WhatsApp group.

Typhoon Signal No. 8 or higher: If in effect before work starts, the job is cancelled.
Black Rainstorm Warning: If in effect before work starts, you should stay in a safe place and not depart for work; the job is cancelled.

According to the policy, jobs scheduled to start while a severe weather warning (like T8 or Black Rain) is in effect will be "cancelled". The policy does not specify compensation for this situation. Your safety is the top priority.

This situation is a "Job Mismatch." You must not leave on your own. You must immediately report this in the job's WhatsApp group to our team and provide evidence (e.g., of the different work content). As long as you report it immediately, we will intervene and investigate; this will not be counted as a "No-show," and we will follow up with the Hirer.

Your safety is the top priority. Hirers have a legal responsibility to comply with the Occupational Safety and Health Ordinance. If you believe the work environment is unsafe (e.g., lack of safety equipment, potential hazards), you should immediately stop work, move to a safe location, and report it to us in the job's WhatsApp group. This type of complaint is classified as "Critical Severity", and we will escalate it immediately.

You must:
Notify the Hirer immediately: As per our terms, the Hirer is responsible for providing all necessary assistance (including medical aid) and contacting relevant emergency services immediately.
Notify us immediately: Please also report the incident to our platform as soon as possible via the job's WhatsApp group or our customer support hotline. We require all Hirers to have purchased employee compensation insurance as required by law.

We will arrange payment on behalf of the Hirer within 7 "calendar days" (including Saturdays, Sundays, and public holidays) from the day you completed the work.

Our team will investigate the root cause of the payment failure. If it is due to incorrect information provided by you, we will contact you to provide the correct account details. Please note, as per the Terms of Service, the platform is not liable for any loss resulting from incorrect account information provided by you.

You should immediately raise the dispute via WhatsApp customer support or email cs@workingbird.com.hk. Our team will intervene, collect evidence from both parties (e.g., system records, chat logs), and submit the dispute to management for a final decision.

You must submit a "Correction Request" within 7 days of the work shift. To ensure we comply with payment deadlines, our policy states that if a dispute cannot be resolved by the 5th day after the job, the system's default action is to process the payment based on the Hirer's record. Therefore, if you have a dispute, you must submit all clear evidence as soon as possible so we can handle it before the deadline.

"Time Theft" refers to your QR code record showing you are on-site, but you are not actually working (e.g., being away from your post for a long time without authorization, leaving early without scanning the QR code, etc.). This is a serious integrity issue. If a Hirer files a complaint, we will review the evidence from both parties. If confirmed, it will affect your rating, and serious offenders may be suspended according to the terms.

Yes. Our platform's model is that we will pay you the salary on behalf of the Hirer within 7 calendar days. Only after that do we collect that amount plus our service fee from the Hirer. In other words, the Hirer defaulting on payment or going bankrupt is a financial risk borne by the platform; you should still receive your due payment on time.

Please report it immediately in the job's WhatsApp group. According to our agreement with the Hirer, if the Hirer cancels the work within 24 hours after it has been accepted by you, you may be entitled to compensation. Our team will verify the situation and provide this compensation for you.

Under Hong Kong law, the Hirer has a legal responsibility to make MPF contributions for eligible employees (including temporary staff). Our role is a matching platform; the employment relationship exists between you and the Hirer. The Hirer is responsible for handling all relevant statutory requirements.

You can check your latest ratings and reviews at any time on the "My Page" section of the platform.

We take "Malicious Ratings" seriously. If you believe a rating is retaliatory and not based on your work performance, please contact customer support immediately. Our team will investigate the relevant records (e.g., if there was a dispute between you).

The platform does not currently support users leaving reviews for Hirers. However, we take your experience very seriously. If a Hirer engages in any dishonest behavior (e.g., misreporting hours or job duties) or inappropriate conduct such as harassment or discrimination, please immediately WhatsApp our customer support team. We will handle it seriously.

We collect your ID card copy primarily for identity verification, ensuring you meet the legal working age in Hong Kong and have the right to work. This sensitive data is kept strictly confidential and will only be used when necessary (e.g., by law or by our third-party identity verification service providers). It will not be shown to Hirers arbitrarily. However, you still need to present your ID card to verify your identity when you check-in for work.

Absolutely. We will only use your contact information (like name, email, phone number) to send you promotional materials after receiving your "explicit consent." You may, at any time, request that we stop sending you any marketing information, by emailing us at cs@workingbird.com.hk.

Not immediately or completely. According to our Privacy Policy, even if your account is terminated (e.g., you delete it or we ban it), we are still required by law to retain your account data (e.g., transaction records, identity information) for a period of time.

Only you, authorized Hirers who need to process your job application or payment, and authorized internal staff who need it to perform their duties can view your profile and work history.

Our live customer support hours are from 9 AM to 6 PM daily (excluding bank holidays).

No. As a Worker, browsing and applying for jobs is completely free.

If you encounter any technical glitches, such as being unable to log in, page errors, or an unresponsive platform, please WhatsApp our customer support team immediately. Your report is very important for us to resolve the issue quickly.